Knowledge is power! However, today this is a truth with modification since knowledge becomes outdated much faster than before. Consequently, you will gain less if you save the knowledge in your own hideouts. The challenge for companies and the public sector but also schools is to manage to translate individual knowledge into organizational awareness and then to manage the knowledge-base with constant updates with focus on usability and pedagogy.
Information management or knowledge management
Traditionally, after the information technology’s breakthrough, too many organizations have been misled by the idea that if we only have an intranet to publish reports and other documents we have a satisfactory knowledge management solution. The truth is that an Intranet is a system for managing information. Effective management of knowledge requires a lot more.
The key to modern knowledge management is a combination of technology and to inspire to the involvement of all employees. In the school system, this would mean teachers and students. The centre of the knowledge-production is the technological platform, while the content is produced by everyone involved. To organise in this way leads to greater involvement because everyone has the opportunity to be both educator and student. At the same time, it reduces the risk of bureaucratisation of knowledge. In addition to written documents are multimedia and interactive eLearning modules vital tool for structuring knowledge.
eLearning and multimedia = securing quality
This can include wikis, multimedia, podcasts, blogs, but also interactive exercises with feedback, both as exclusive course materials within a specific topic, but also to summarise the essence of a text.
In order to secure that the awareness of the subject is received by the members of the organisation feedback via a performance monitoring module is required. It should include statistics relating to the student’s performance and results in the eLearning-module. In this way eLearning, meaning all edtech tools, ensures the quality of the students learning efforts.
However, this requires that the eLearning modules in the knowledge management system are already quality secured. In the case the modules are produced by a student it is usually teachers’ responsibility to secure the quality. For eLearning-modules produced by a teacher or subject-expert in a company quality managers would secure the knowledge applicability. They can also serve as a support for the knowledge management system. But responsible for the modules are those who have produced the material. Firstly, the student should seek the source of the knowledge with questions and comments about the content. Especially since it avoids the risk of bureaucratisation, no department will have the monopoly on the knowledge management. Instead, self-organisation and accessibility besides a qualitative technical solutions would be the effective infrastructure and method for knowledge management.
Key to effective knowledge management
In an organisational perspective an individual’s isolated knowledge is not the force it once was.
Involvement, accessibility, brain-adaption, the right knowledge to the right person at the right time and usability is therefore the key to effective knowledge management. These keys require knowledge to create multimedia and interactive eLearning modules etc. Something that ultimately means that training in digital-pedagogy should be a natural part in school and in the working life in the years to come.